Return Policy

The Consumer may return the purchased Products without being charged with any penalty neither informing the respective reason within 14 (fourteen) working days, starting from the receipt of Products purchased on The Consumer must hands the Products over to the courier and return them to the Seller to the following address:

Multi-Design Srl
Via Antonio Locatelli 31
24121 – Bergamo

The Consumer must bear all the costs for the said returning of Products. The Consumer is responsible for any Products damage or loss.

The Cancellation, other to the terms and conditions described above, is considered correctly fulfilled provided the conditions specified below are met:

  • the “Return Form” enclosed to the delivered Products must be filled in;
  • Products should not have been used and/or damaged;
  • Products must be returned sealed as they were delivered, and in their original packaging, (if it is a kit all items must be returned);
  • Products must be returned to the Seller all at once. The Seller reserves the right to not accept Products of the same order shipped and returned at different times.

If the return request meets with all the above conditions, the Seller will refund the amount already paid, shipping costs for the first delivery from the Seller to the Consumer as well as the possible customs fees excluded, which indeed will not be refunded.

The said amount will be reimbursed as earliest as possible and, in any case, within 30 (thirty) days from when the Seller received the Products –time needed in order to verify the compliance with the terms and conditions stated above- the Seller will start the refund procedures. The Consumer must verify the correct delivery of the Products.

In case of non compliance with the terms and conditions of the return policy, the Consumer will not have the right to be reimbursed of the amounts already paid to the Seller; nevertheless, the Consumer may have the Products back as they were returned, at his own expenses. Otherwise, the Seller may retain the Products and the amounts already paid.

It is not possible to change the Product with other ones.

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